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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Beth Bailey

October 15, 2024

5  out of  5
rating by Beth Bailey
"Nicole & Monica at Thomas Jacobs State Farm are absolutely the best. When i call they know exactly who i am and what ever it is i need done they both have always gotten my request done in a timely manner. When Nicole called me to give me a quote a couple years ago she saved me hundreds of dollars, and i had more insurance when i got done. My police hasn't been easy cause we have a farm policy and these two girls have rocked every minute of my business. Thank you so much ladies."
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Brenden Smiley

October 11, 2024

5  out of  5
rating by Brenden Smiley
"Monica's my favorite and has been my agent the last 7 years. This crew always has my back when I need something and never has an attitude! Absolutely the best ❤️‍🔥❤️‍🔥❤️‍🔥"
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Liz Martin

April 22, 2024

5  out of  5
rating by Liz Martin
"Nicole was SO helpful. I had a requirement for my lease that I was confused about and she made it so easy. She was friendly, efficient, and knowledgeable. Definitely calling her when I get kicked off my parents car insurance!"
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Lisa Tomczak

February 16, 2024

1  out of  5
rating by Lisa Tomczak
"All they do is keep raising their prices even though you have no tickets even their house insurance is ridiculous can't wait to switch"
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Jake Patrick

January 3, 2024

5  out of  5
rating by Jake Patrick
"Monica does a great job with questions about my auto policy."
We responded:
"Thanks Jake! We appreciate the trust that you have placed in Jacobs State Farm!"
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John M

March 5, 2023

5  out of  5
rating by John M
"Great and friendly staff"
We responded:
"Thank you John! We appreciate the trust you have put in our team at Jacobs State Farm!"
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Sean Gillespie

June 15, 2022

5  out of  5
rating by Sean Gillespie
"The rates are amazing I love this insurance company"
We responded:
"Thanks Sean! Please let us know if their is anyone else that we can help protect their insurance needs!"
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Scott Sharp

May 10, 2022

3  out of  5
rating by Scott Sharp
"Ok just ok."
We responded:
"Thanks for the review Scott Sharp! We have never had a buffet (eat in or takeout) at Jacobs State Farm but I do like the idea!!! Please let us know if we can quote your auto/home/life insurance needs. We would be happy to assist!"
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Duane Wilcox

May 1, 2022

5  out of  5
rating by Duane Wilcox
"Awesome friendly and low rates"
We responded:
"Thanks Duane! Please let us know if their is anyone else that we can help protect their insurance needs!"
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Barbara DeLong

October 31, 2021

5  out of  5
rating by Barbara DeLong
"So glad I am with State Farm. Everyone is very nice and helpful if need be. Linda is great and here assistant is helpful if need be. Go State Farm!!"
We responded:
"Thank you Barbara! We appreciate the trust that you place in our team. Please let us know how we can continue to earn your trust!"
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Jose Rodriguez

October 22, 2021

5  out of  5
rating by Jose Rodriguez
"They are always great on getting things done and go out of their way to help you with claims to get it done right."
We responded:
"Thank you for the kind words Jose! We appreciate the trust you have placed in our team!"
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sms102475

October 15, 2021

5  out of  5
rating by sms102475
"The staff at Tom Jacobs State Farm helped along the way with complicated auto collision. Without them, this would have been much more difficult to figure out. Great rates and awesome service…what more could you ask for in an insurance agency?"
We responded:
"Thank you for the feedback on our great rates and service! Please let us know how we can continue to help!"
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Todd Pawlak

June 15, 2021

5  out of  5
rating by Todd Pawlak
"Awesome customer service!!"
We responded:
"Thanks Todd! We appreciate the 5 star review! Please let us know how we can continue to earn your trust!"
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Steven Barger

March 19, 2021

5  out of  5
rating by Steven Barger
"Like advertised, great rates. Payments down two $60 a month."
We responded:
"Thank you for the excellent review Steven! Please let us know if we can be of further assistance!"
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Madison Syring

October 29, 2020

5  out of  5
rating by Madison Syring
"As someone who has shopped around for insurance quite a bit, I knew that I had found the insurance agents that were right for me at this branch of State Farm. The representative who helped me through my quote and purchase process was Lauren Harrell and she was everything I could’ve asked for in a rep. She was very personable, professional, and helpful in pairing me with insurance that was a good fit for me. She took extra time walking me through the process, and explaining answers to my questions in great detail (even the silly ones). I heard about this branch of State Farm from a recommendation from a friend, and am really happy that I followed up with it. Let me be that friend for you, GO TO THIS INSURANCE AGENCY. You will be well taken care of, with agents and representatives who see you as more than a sale or more money in their pocket."
We responded:
"Thank you for the kind words Madison! Please let us know how we can continue to earn your 5 star review!"
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Mary Johnson

August 17, 2020

5  out of  5
rating by Mary Johnson
"Great place 🙂"
We responded:
"Thank you Mary! Please let us know if you need anything else! Be well, Tom Jacobs"
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Casey Mietz

August 3, 2020

5  out of  5
rating by Casey Mietz
"Best insurance place I've ever encountered with friendly atmosphere to helpful people."
We responded:
"Thank you for the 5 star review Casey! We appreciate the trust that you have placed in our team!"
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Lebbiona Couch

July 10, 2020

1  out of  5
rating by Lebbiona Couch
"I have had my rental property with State Farm and Thomas for years! On my first insurance claim with a payout, he cancelled my policy? I have paid my annual premiums upfront for every year that I had his services. When I asked for him to call me to give me further context he never did. I have been a business professional for almost two decades and I cannot imagine denying a customer, PERIOD. Let alone not sharing context of the decisions or allowing a customer to go months thru a pandemic without home owners insurance."
We responded:
"Good afternoon Lebbiona! I apologize that I have been unable to connect with you to follow up on this request. I will reach out to you today and I will be happy to answer any questions that you might have. Be well!"
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Melissa Gardiner

July 9, 2020

1  out of  5
rating by Melissa Gardiner
"Huge rates. Lieing never reduced for cov19 relief. terrible company they charged me 183 for plpd.have perfect driving record ect. I went to liberty mutual I now pay 55 a month want public to know they are crooks"
We responded:
"Good afternoon Melissa! I am sorry that you have had a negative experience. I have reviewed our current and past customer list and I am having trouble locating your information. If you could give us a call we would be happy to look into this issue for you. Our office number is 989-893-6586. Thank you!"
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Jeffrey Wright

April 22, 2020

5  out of  5
rating by Jeffrey Wright
"Staff was very friendly and quick to respond. I received a quote on my vehicles and home insurance. They were able to provide me with very good savings from my previous agent. I would recommend them"
We responded:
"Thank you for the 5 star review Jeffrey! We look forward to working with you!"
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Ryan Monroe

January 19, 2020

5  out of  5
rating by Ryan Monroe
"Good insurance"
We responded:
"Thank you Ryan!"
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Jeff Ward

September 18, 2019

5  out of  5
rating by Jeff Ward
"Great friendly professional staff, quick to respond, and better rates than we had with our previous agent."
We responded:
"Thanks Jeff! Please let us know if their is anyone else that we can help protect their insurance needs!"
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Myke Delgado

August 12, 2019

1  out of  5
rating by Myke Delgado
"I was given a nice quote for 2 vehicles over the phone, on multiple occasions, even set up a date to switch and start. Date came to switch and all of a sudden all my information is gone. Thought it was very odd! So Ms. Lauren calls me back on her day off because "she felt bad" then decided to quote me almost $500!! Absolutely ridiculous. Good example of how our local insurance companies get down on us."
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Scott Grischke

January 26, 2019

5  out of  5
rating by Scott Grischke
"Great place"
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Terrence Bokhart

June 4, 2017

5  out of  5
rating by Terrence Bokhart
"Great office. Always there to help you with all your insurance needs."
We responded:
"Thank you so much for the 5 star rating and kind words! We appreciate your business and stand ready to assist you with all of your insurance and financial needs. Be well!"