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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Jessie Mae Bodrie

October 12, 2026

5 out of 5 rating by Jessie Mae Bodrie
"Everyone here is very welcoming and helpful! Matthew at the front desk is super easy to talk to, knowledgable, and incredibly friendly."
We responded:
"Jessie, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Essexville. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Thomas Jacobs and Team "
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Nicholas Pruder

October 12, 2026

5 out of 5 rating by Nicholas Pruder
"Matthew was a great help"
We responded:
"Nicholas, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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Anvibiant Gaming

October 12, 2026

5 out of 5 rating by Anvibiant Gaming
"Matthew is a great voice to hear when I call. Everytime I call with a problem, he is always so understanding and is a great help. I would totally recommend this insurance company."
We responded:
"Anvibiant, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Essexville insurance team is always here and happy to help. "
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Adalynne Causley

October 12, 2026

5 out of 5 rating by Adalynne Causley
"Great conversation! I had a guy named Matt help me out and he was easy to talk to and professional."
We responded:
"Adalynne, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Thomas Jacobs and Team "
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Jacen

October 12, 2026

5 out of 5 rating by Jacen
"Great office! Harsh will treat you well and take care of you quickly!"
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Essexville. "
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Lincoln Emeott

October 12, 2026

5 out of 5 rating by Lincoln Emeott
"Harsh provided excellent service, and I really appreciated how helpful and professional he was throughout the process. He made everything straightforward, answered my questions, and made sure I understood my options. The experience was smooth from start to finish, and his customer service really stood out. I would definitely recommend Harsh and Thomas Jacobs’ State Farm agency to anyone looking for a knowledgeable, friendly, and reliable insurance team!"
We responded:
"Thanks so much for the fantastic rating, Lincoln! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
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Jacen Emeott

October 12, 2026

5 out of 5 rating by Jacen Emeott
"this is a great office. I have worked with Harsh and he never disappoints. Great team here."
We responded:
"Hi Jacen, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in Essexville.  If you ever need help, we are just a phone call away!  - Your State Farm Agent, Thomas Jacobs "
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Joe B

October 11, 2026

5 out of 5 rating by Joe B
"Harsh is great when it comes to insurance! They have great prices"
We responded:
"Joe, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
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Dylan Dehring

October 2, 2026

5 out of 5 rating by Dylan Dehring
"Harsh was very patient and understanding. His team was also very informative when Harsh wasn't around. I've dealt with many insurance places and they always are uninformed and can't operate their own computer system. This team was amazing! Highly recommend!!!"
We responded:
"Dylan, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Thomas Jacobs and Team "
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Thomas Thiede

October 2, 2026

5 out of 5 rating by Thomas Thiede
"Tom Jacobs agency is very professional. They are all super friendly and provide great quotes. I would highly recommend if you are looking to save some money!"
We responded:
"Thank you for the 5-star review of Thomas Jacobs’s team - we really appreciate your kind words! "
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Richard Stasik

September 20, 2026

5 out of 5 rating by Richard Stasik
"We recently changed our insurance agency to Thomas Jacobs State Farm and Stephanie Purdue reviewed our policies. She suggested several changes that increased our coverages and provided a greater level of protection of our assets."
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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Motley Motley

August 5, 2026

5 out of 5 rating by Motley Motley
"Kelly is the best. She is very knowledgeable and is prompt with her responses. Her excellent customer service is unmatched."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Jake Patrick

August 1, 2026

5 out of 5 rating by Jake Patrick
"I did some policy changes, kelly did an absolute fantastic job saving me some money. Kelly is very professional, respectful, kind hearted very talented individual, highly recommend calling kelly at thomas jacobs state farm."
We responded:
"Thanks Jake! We appreciate the trust that you have placed in Jacobs State Farm!"
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Renee Schoch

March 12, 2026

5 out of 5 rating by Renee Schoch
"Kelly in the office was extremely helpful. I was using a cheap insurance company that offered nothing.
Kelly was able to get me a better quote including renters insurance than what I was paying before.
Im"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Thomas Jacobs’s Team. "
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Jeff Grochowski

March 12, 2026

5 out of 5 rating by Jeff Grochowski
"I called Kelly to get a price on car insurance and she had it for me in five minutes, talked me through it and made sure I received my multi-policy discount. Once I decided to buy the car, called her back and within another 5 minutes everything was done and sent to me."
We responded:
"Jeff, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Thomas Jacobs’s Team!"
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Erich Gennrich

February 10, 2026

5 out of 5 rating by Erich Gennrich
"Quartny and Kelly both did a Wonderful job helping me out today, thank you so much !!!!! 💯"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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L

January 23, 2026

5 out of 5 rating by L
"Nicole was very prompt and helpful. Made my experience quick, easy and efficient."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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lisa nedo

January 16, 2026

5 out of 5 rating by lisa nedo
"Always polite, professional and very timely!"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Thomas Jacobs’s Team here in Essexville . "
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Isaac Eshak

January 9, 2026

5 out of 5 rating by Isaac Eshak
"Excellent customer service. I appreciate Nicole taking the time to get back with me multiple times she worked hard to get me the best deal. She explained everything in details. Also gave me multiple options. What suits me best. Glad to be working with Nicole and her agency."
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Kevin Krawczak

January 8, 2026

5 out of 5 rating by Kevin Krawczak
"I'm very appreciative of how Kelly assisted me with my insurance claim!"
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Sherrie Dibble

December 10, 2025

5 out of 5 rating by Sherrie Dibble
"They are always helpful and courteous."
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Ally Misiak

December 8, 2025

5 out of 5 rating by Ally Misiak
"Nicole was able to save us hundreds of dollars on our home and auto insurance. She was very easy to work with as well. :)"
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Molly Rombach

December 7, 2025

5 out of 5 rating by Molly Rombach
"Who ever knew switching insurance companies could be so easy AND save you money. Stop waiting and give them a call or email today to see how much money they can save you."
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Bradley Poole

December 6, 2025

5 out of 5 rating by Bradley Poole
"Since switching to State Farm and working with Nicole I couldn't be any happier. Her expertise is and professionalism is more than I could ask for. She was able to lower my premiums while providing more coverage. When I have called to make changes to my auto policy, it is already completed before we even finish our conversation. Fast, affordable and great choice for an insurance company."
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Noah Romzek

November 26, 2025

5 out of 5 rating by Noah Romzek
"Very helpful staff! Set me up with an insurance plan as easy as a phone call!"